Customer Satisfaction - Framework - 9815 Words

Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS Customer Satisfaction Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS February 2007 TABLE OF CONTENTS I. Introduction ................................................................................................................... 7 II. What will a Customer Satisfaction Framework Offer ........................... 9 A. A Hypothetical Example — Application to Public Human Services ......................... 9 B. A Hypothetical Example of an Engaged and Informed Resident Consumer Strategy†¦show more content†¦Improving service quality to meet customers’ standards is an ongoing part of doing business. In this way, customers drive the market and the organization. At the same time that organizations act to attract and satisfy customers, the customers themselves exercise ultimate influence. Their satisfaction depends on both their expectations and their treatment. Through their choices, customers decide which organizations survive and thrive, determine what goods and services are available, and shape how they are provided. In addition to using their purchasing power, informed consumers can shape the marketplace by communicating their preferences and standards to organizations that are poised to listen and respond. Contents of This Paper For both service providers and consumers, making customer satisfaction a priority involves a fundamental shift in thinking, organizing and acting. The customer satisfaction framework proposed in this paper explores the potential of a customer satisfaction orientation as a means for improving the goods and services, including those provided by the public sector, available to residents of tough neighborhoods. This paper describes the ideas and research underlying the framework and potential strategies for moving from concepts to action. 7 Customer Satisfaction: Improving Quality andShow MoreRelatedMeasuring Customer Service at American Express1367 Words   |  6 PagesMeasuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future, like most credit card companies, they want to be competitive and responsiveRead MoreCustomer Service Essay examples1384 Words   |  6 Pagesare misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. 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Mahmudul Haque2 1 2 Graduate School of Management, Multimedia University, Cyberjaya, Malaysia Faculty of Economics and Management Sciences, International IslamicRead MoreHotel and Restaurant Management Research8059 Words   |  33 Pagesreaders can be found at the end of this article Customer satisfaction measurement in a business-to-business context: a conceptual framework Jeanne Rossomme Department of Marketing, College of Business Administration, University of Miami, Florida, USA Keywords Customer satisfaction, Business-to-business marketing, Industrial marketing, Relationship marketing, Organizational behaviour, Market research Abstract In practice, firms measure customer satisfaction using models and theory developed for evaluatingRead MoreProposal3059 Words   |  13 Pagesobjective is to enhance its ‘customer value for money’ offering through the continual evolution of its products, services, and layout. 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Essay on Atlantis Intrigues a Teen - 2100 Words

Plato much believed that the civilization of Atlantis existed (Writer873). The origins of Atlantis are written in Plato’s â€Å"Critias† and â€Å"Timaeus† (Plato). Written around 350s B.C., the main character Solon, travels to Egypt and learns of Atlantis by priests (Writer873). He claimed his dialogues to be true records (Atlantis Subplots). Timaeus explains Atlantis was the â€Å"island situated in front of the straits, which are by you called Pillars of Herakles; the island was larger than Libya and Asia put together† (Plato). It goes on further â€Å"Atlantis was a great wonderful empire which had rule over the whole island† (Plato). Through short explanations Timaeus ends Atlantis â€Å"defeated and triumphed over the invaders,† â€Å"but afterwards there†¦show more content†¦The secrets, including the culture, of Atlantis are fascinating in the way Plato illustrates the city. Atlanteans were far more advanced than any civili zation during their time, not to be mistaken with Atlanteans being more advanced than any civilization during our time. Atlantis’ culture is explained in Critias by a great amount within it’s pages and it is extraordinary how the people behaved so civil and orderly back then. The first thing the reader will learn in reading Critias is Atlantis is ancient, ancient as in 9000 years (Plato). It’s no wonder Atlanteans became far more advanced than Athenians and other neighboring ancient cities. The empire had time to form a stable society and conduct new ways to make life easier. The other detail in Critias is â€Å"Athens was in command one side and fought through the whole war, and in command of the other side were the kings of the island of Atlantis† (Plato). Showing the two cities weren’t on the good terms before the fall of Atlantis. The article Atlantean Culture writes about the belief the people of Atlantis were â€Å"dominantly a race of reddish in color, average height, and slightly egg-shape heads and sloped forehead.† â€Å"Egerton Sykes (1894-1983), was not only the creator of the largest private collection on Atlantis in the world, he prided himself on knowing every scientist around the world in the field of

Effects of an olipogoly firms demand and cost free essay sample

The Clean Air Act. Harmonizing to Boyes and Melvin ( 2008, p. 594 ) , an oligopoly is a market construction characterized by ( 1 ) few houses, ( 2 ) either standardized or differentiated merchandises, and ( 3 ) hard entry. The hard entry is typically the consequence of economic system of graduated table, actions on the portion of the house, or governmentally created barriers. Although a peculiar house may rule the industry, it is non the exclusive suppliers of the good or service. Therefore, there is certain mutuality among oligopolies. This mutuality causes houses to take into history the action of their rivals before they make advertisement and promotional determinations, since the actions of their rivals has a enormous impact on the consequences. Since the Clean Air Act is a ordinance and will hold to be implemented to remain in concern, the single houses might merely be interested in how their competition intends to run into the demand. Regulation such as the Clean Air Act requires a house to put in capital and other resources to run into the criterion. As they purchase such points, it costs the house more to bring forth its goods and services. As a consequence, their mean entire cost, every bit good as their fringy costs addition, doing an upward displacement in both of these curves. Since the house will bring forth where fringy gross is equal to fringy cost, the house will provide less at an addition cost, doing the supply curve to switch to the left. This displacement in the supply curve reduces consumer every bit good as manufacturer excess. The Nutrition and Labeling Act. The Nutrition and Labeling Act requires most nutrients to bear nutrition labeling and requires nutrient labels that bear alimentary content claims and certain wellness messages to follow with specific demands. Enforced by the US Food and Drug Administration ( FDA ) , the purpose of this ordinance is to guarantee that nutrients sold in the United States are safe, wholesome and decently labeled. The act applies to nutrients produced domestically, every bit good as nutrients from foreign states ( U.S. Department of Health and Human Services, 2008 ) . Since this act is a regulative action, it should be imposed on each house in the industry in a similar mode. If all houses are bring forthing a healthy desirable merchandise, the impact to each concern could be undistinguished, or it could increase in the demand for the merchandise as consumers switch from less healthy picks. However, if the merchandises that the house produces are viewed as unhealthy, the house could see terrible effects, depending on the snap of demand for their merchandises. If the demand is elastic, the demand would switch to the left, and the house would hold to bring forth less at a well lower cost. Since this house operates in an oligopoly, it must see the actions of the other houses in the concern before plotting a class of action. An unjust advantage could ensue it one house takes a broad stance at labeling, while another house takes a more conservative attack. A set on smoking inside the workplace A set on smoking inside the workplace should non hold a major impact on the merchandise unless it effects merchandise cost or is a tobacco merchandise. If the house produces baccy merchandises, the promotion of an anti-smoking run by the company could do increased consumer concern, cut downing the demand for the merchandise. In this instance the demand curve will switch to the left, and the house will bring forth less and be forced to sell at lower monetary values. If the merchandise is non tobacco related, the anti-smoking set could do the merchandise look healthier in the eyes of consumers, doing an addition in demand. If this were to happen, the demand curve would switch to the right, leting the house to bring forth more at an increased monetary value. More realistically, a set on smoke in the workplace could promote tobacco users to quite, take downing health care costs and absenteeism. If this were to go on, the company would bask higher net incomes and could cut down their monetary value to increase demand. Then excessively, a set on smoke could do the workers to demand extra interruptions so they can travel outside and fume. If this were to go on, it could increase a house s cost. A gross revenues revenue enhancement A gross revenues revenue enhancement increases the monetary value consumers must pay for all merchandises. As a consequence, the consumer can buy fewer points with their limited income. As a consequence, single consumers must make up ones mind on those merchandises and services that provide the most public-service corporation. Typically, increased revenue enhancements do the demand curve to switch to the left, diminishing the measure produced and finally impacting the sale monetary value. Chapter 27 Exercise 3. Kodak has developed an of import trade name name through its advertisement, invention, and merchandise quality and service. Suppose Kodak sets up a web of sole franchises, and one of the traders decides to transport Fuji and Mitsubishi every bit good as Kodak merchandises. If Kodak terminates the franchise, is it moving in a pro- or anticompetitive mode? The reply to this exercising can be looked at in two wholly opposite ways. One might state that Kodak is moving in an anticompetitive mode, since their purpose is to restrict completion within their shops. However, I believe Kodak would be moving in a pro-competitive mode. They are constructing a recognized and trusted name trade name, based on first-class merchandise quality and service. They are making their best to publicize their merchandises and serve their clients by puting up sole franchises. This is what competition is all about ; viing for consumer trust, assurance, and trueness. Chapter 27 Exercise 5. Which of the three types of authorities policies- antimonopoly, societal ordinance, and economic ordinance is the footing for each of the followers? a. Beautician instruction criterions The intent of Beautician instruction criterions pertain to the heath and public assistance of citizens, hence, it is a societal ordinance. B. Certified Public Accounting demands The intent of such demands is to set up the system for certified public comptrollers so as to lend to the protection of rights and involvements of the citizens, sound direction of concerns, and development of the national economic system. Therefore, these demands autumn under the subject of societal ordinances. c. Liquor licencing Although I believe liquor licensing is designed to guarantee that the State gets it cut, i.e. the revenue enhancements off of the sale of cordial, the State proclaims the intent of licensing is to protect the populace s wellness, safety and public assistance. Therefore, this is a societal ordinance d. Justice Department guidelines Justice Department guidelines are aimed at forestalling or extinguishing anticompetitive activities, hence, these pertain to governmental antimonopoly policies e. The Clean Air Act The Clean Air Act focuses on puting wellness and safety criterions for merchandises and the workplace, every bit good as environmental and operating processs for all industries. Therefore, it is a societal ordinance. f. The Nutrition and Labeling Act The Nutrition and Labeling Act focuses on puting wellness and safety criterions for merchandises, hence, it excessively is a societal ordinance. Chapter 27 Exercise 8. Discuss the claim that societal ordinance is unneeded. Does the claim depend on whether the industry is absolutely competitory or is an oligopoly? Many believe that the authorities should remain out of the personal businesss of concern and allow the Torahs of competition regulation industry, That authorities is best which governs least ( Henry Davis Thoreau, 1817-1862 ) . They claim that increased ordinance costs both the companies every bit good as the consumer well more than it should. In fact, many of these ordinances cost more to implement and keep than the harm they were designed to forestall. As a consequence, these persons believe that societal ordinances are hence undue and unneeded. On the other side of the fencing, there are those who believe that without authorities intercession, both consumer and industry would non care plenty to advance public safety and prevent such societal ailments as pollution. Therefore increased societal ordinances and changeless watchfulness is required. Personally, I believe that irrespective whether the industry is in perfect competition or an oligopoly, a certain sum of ordinance must be maintained. After all, most ordinances come from corporate misconduct and their indurate neglect for the populace s safety. Past corporate catastrophes such as the Love Canal, or recent entries like Enron, Sunbeam, Tyco, Madoff and NAFTA are changeless reminders of the negative effects of capitalist economy that must be invariably controlled to protect the populace. Chapter 27 Exercise 9. Suppose a monopolizer is practising monetary value favoritism and a case against the monopolizer forces an terminal to the pattern. Is it possible that the consequence is a loss in efficiency? Explain Price favoritism is defined as bear downing different monetary values to different clients for the same merchandise ( Boyes and Melvin, 2008, p. 462 ) . Since assorted groups have different monetary value snap of demand, the end of monetary value favoritism is to bear down each group what they are willing and able to pay for a peculiar good or service. By practising monetary value favoritism, houses can make increased net incomes for the same sum of end product. This is accomplished by minimising the consumer excess. For monetary value favoritism to work, the different groups must be easy identified and have different monetary value snap of demand. In add-on, the merchandise must non be able to be resold by one group to another. If a house is engaged in monetary value favoritism they are selling more merchandise than they would at a standard monetary value. In add-on, they are bring forthing higher grosss than they would by set uping a standard monetary value. Therefore, if the house was forced to stop the pattern of monetary value favoritism, they would sell fewer merchandises, which leads to take down gross and efficiencies. Chapter 27 Exercise 15. Using cost curves and demand and marginal-revenue curves, illustrate why P2P sharing is a job for houses that create and distribute rational belongings. Intellectual belongingss refer to creative activities of the head: innovations, literary and artistic plants, and symbols, names, images, and designs used in commercialism ( World Intellectual Properties Organization 2008 ) . By and large talking, rational belongings jurisprudence aims at safeguarding Godheads and other manufacturers of rational goods and services by allowing them certain time-limited rights to command the usage of these belongingss. If effectual, rational belongings Torahs provide protection, enabling the proprietor to move like a monopolizer by cut downing measure and raising monetary value ( Boyes and Melvin, 2008, p. 627 ) . Typically talking, the bulk of the cost of an rational belongings is in its development. Once developed, the house can reproduce single transcripts at a fraction of the cost of development. Since new rational belongingss typically have a low snap of demand, houses can reimburse their development costs and do a profitable return on their investing, by raising the monetary value of the merchandise. This construct is depicted in the chart below and is described by Boyes and Melvin, ( 2008, p. 628 ) as follows: The immense development and research costs cause the house s mean entire cost curve to get down high and remain comparatively high as measures addition. This occurs even though fringy costs are highly low, possibly near nothing. As the company maximizes production by bring forthing a measure where MC=MR, and charges monetary value P as is dictated by the demand curve, it may non bring forth adequate income to cover all the cost of developing the rational belongings. One of the major concerns of houses who develop and produce rational belongings is the comparative easiness at which it can be stolen, as copyright jurisprudence becomes increasing less efficient. If equal to peer sharing ( P2P ) takes topographic point, the house looses out on the monetary value of that transcript and may non be able to have adequate net incomes to counterbalance it for its immense development costs.

Translation of Phraseological Units with Animal Names Essay Example

Translation of Phraseological Units with Animal Names Essay INTRODUCTION Phraseology is a study of set or fixed expressions, such as idioms, phrasal verbs, and other types of multi-word lexical units, in which the component parts of the expression take on a meaning more specific than or otherwise not predictable from the sum of their meanings when used independently. The classification of phraseological units can be different. According to Vinogradov, there are phraseological combinations, unities and fussions. The Koonin’s classification is the latest outstanding achievement in the Russian theory of phraseology. The classification is based on the combined structural semantic principle and it also considers the quotient of stability of phraseological units. It is represented by nominative phraseological units, nominative communicative phraseological units, phraseological units which are neither nominative nor communicative include interjectional word-groups and communicative phraseological units. My research is related to the phraseological units with zoonimical component and their semantic structure. Zoonims, that are used in our language, are really meaningful, they are directed to the allegorical characteristic, probably metaphorical and stylistically emphasized. The aim of this research is to explore deeper the given phraseological units. I have set such objectives: 1) to explicate a concept of phraseological unit with zoonimical component and to reveal the regularities of their usage; 2) to analyse their semantic and structural peculiarities. The methods investigation research strategy are as followed: 1) method of the system analysis, that is a study of the subject of the investigation as a totality of elements, that create a system; 2) descriptive method, that gives the full description of phraseological units. The object of my investigation is the phraseological units with zoonimical component. The subject is the expressive means of Modern English phraseological units. These means are the morphological, syntactical, phonetic and lexical peculiarities of these phraseological units. We will write a custom essay sample on Translation of Phraseological Units with Animal Names specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Translation of Phraseological Units with Animal Names specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Translation of Phraseological Units with Animal Names specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Theoretical and practical value of the research consists in that fact, that nowadays there is a small amount of investigations about phraseological units with zoonimical component. Besides, the researches in the area of phraseology have become popular in the last decades. The results of this study are also important for the translation, as the translator should know the peculiarities of different idioms, in this case with zoonimical component. Composition of the research paper: The research consists of the introduction, two chapters, that are theoretical and practical parts, the conclusion and the bibliography.